Returns & Exchanges

At FRANKIE4, we want you to feel like you are walking on clouds; if your new shoes aren't the perfect fit, you can return them within 30 days of purchase. We offer easy returns and exchanges to ensure you find the ultimate support and style for your feet.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Choose Your Option

  Select whether you would like a size exchange, a store credit with a bonus value, or a refund to your original payment method.

• 3.
  Package and Label

  Carefully pack your shoes in their original box and outer packaging, then print and attach the provided prepaid shipping label.

• 4.
  Drop Off and Track

  Drop your package at any authorized postal location and keep your tracking receipt; we will process your request once it arrives at our warehouse.